The BPO industry has been in the thick of things for quite some time now. When the world is in the recovery phase from the Coronavirus pandemic, the BPO industry is already on the high.
Not only that, but the sector has also helped almost all the other sectors in thriving throughout the pandemic phase, especially the eCommerce and healthcare industry. The US market, in particular, has been under tremendous pressure to recover from the fall soon, being one among the economically stable countries in the world.
Many outbound and inbound call center companies in the USA have improved on their game to extend their quality and service to businesses to keep them afloat. So, keeping the same in mind, let’s take a look at the top 10 outbound call center companies in the United States that deserve your consideration when you are looking for one.
- Fusion BPO Services
Fusion BPO Services is one of the premier outbound and inbound call center companies in the USA. It has been in function for decades and implements technologically advanced operational processes to ensure that your business takes a lucrative turn, irrespective of the adverse situation.
Being among the top outbound call centers in the USA, Fusion BPO services offer a wide range of services spanning multiple industries, including EdTech, BFSI, eCommerce, etc. However, the best part about hiring Fusion to outsource the outbound call center process is its multilingual capabilities.
With Fusion, you can set up outbound call center operations in over 40 languages, let alone English and Spanish in the US. Moreover, the company also has its offices in 10 countries across the globe, which allows you to set up on-shoring, near-shoring, and off-shoring based on your requirements.
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Ameridial Inc is one of the oldest and best call centers in the USA for the outbound process. This long tenure has helped the company gain loads of experience in handling any situation that comes up. In addition, the company believes in implementing the most effective training modules to ensure that customer handling is at its peak at all times.
When it comes to both outbound and inbound call center companies in the USA, Ameridial ranks up high. Similar to Fusion, it offers services in multiple languages, so targeting multilingual customers in the country will not be an issue for you at all.
ScaleMill is a B2B BPO service provider and is yet considered among the top outbound call centers in the USA. The company is known to plan and streamline strategies for your sales process. This allows them to understand the product and the target audience well before dealing with the customers.
For its BPO processes, ScaleMill offers outbound prospecting, client acquisition, lead generation, etc. The company also offers inbound support for query management, technical support, and complaint handling. The company believes in offering value to the clients and prospects with the help of professional outreach, and not just by selling the product. This approach helps businesses develop long-term relationships with their buyers and existing customers.
Belkins is well-known as one of the top outbound call centers in the USA and offers multiple services in its portfolio. To put things in perspective, apart from call center processes, the company offers appointment setting, email deliverability services, lead research, and the effective LinkedIn Influencer Program.
Belkins boasts of being a one-stop solution for B2B marketing and sales. It offers top-of-the-sales-funnel needs, from building sales lead to appointment setting. In addition, this end-to-end service is customizable per needs and can even be scaled up or down, depending on the requirements.
Callbox is another B2B focused BPO on the block. The service offering from Callbox is focused on offering quality more than anything else. The services from Callbox include B2B lead generation, account-based marketing, event marketing services, virtual events and webinar marketing, and cross-border monitoring.
Being among the best call centers in the USA for outbound process in the B2B sector, the lead-generation process of Callbox follows a multi-channel marketing approach. Also, while being an exceptional service provider in the B2B sector, the industries it serves penetrate deep into the business world.
Callbox offers B2B outbound services for information technology, telecommunications, software products, marketing, advertisements, medical and healthcare, etc.
Just as the name sounds, SalesRoads is best known for its assistance with a sales pipeline, making it one of the best outbound and inbound call center companies in the USA. The company focuses on enhancing the sales funnel by implementing various strategies and then testing and executing them.
With such an approach, it can achieve every business goals you set for your product/service. For example, two of the primary services that the company focuses on are appointment setting and lead generation.
Unity Communications ranks among the top outbound call center companies in the United States and employs talented and skilled agents to work on outbound sales and marketing processes. The company also focuses on working on its training modules and offering appropriate product knowledge and customer-handling empathy.
Unity Communications offers a plethora of services in its portfolio, including business process outsourcing, eCommerce support, technology support, the healthcare industry, etc.
Lead Generators International is an offbeat BPO company that offers in-depth services. With many satisfied clients, the company focuses on addressing core operations, like database updating, market research, booking attendees, etc.
Lead Generators International has offices in multiple locations across the North American region, including two in Canada and one in New York, USA. So, with multiple offices setup, you can even expect multilingual services to ensure maximum customer satisfaction among people with French, Spanish, and English preferences.
Upcall excels as both outbound and inbound call center companies in the USA. It is best-known for service transparency and a real-time dashboard. But, it follows the ultimate truth of the industry, ‘nothing beats the advantages of a phone call.’
The company has trained agents making outbound calls for various purposes, including feedback, surveys, marketing, sales, appointment setting, etc.
Mattsen Kumar has gained a lot of traction and popularity in a short period, thanks to its focus on offering value and amazing customer support. Being among the top outbound call centers in the USA, it offers a wide range of services, including call center outsourcing, back-office process outsourcing, eCommerce, performance and compliance management, professional services, etc.
Mattsen Kumar holds multiple awards for exceptional services, too, making it one of the most sought-after and valued outbound call center companies in the United States.
The Final Decision
The BPO industry in the United States has made giant strides over the last decade. Moreover, even though the pandemic hit various industries hard, the recovery has been very speedy. So, if you too want to ride in the success of the BPO sector to bring your business out from the impact of the pandemic, choosing anyone from this list would be effective.
The BPO companies mentioned here have long spans of experience and can offer you the custom services you are looking for to rebuild your business and get it to its full potential.